Update or Delete Your Personal Data

Update your personal data

If you are a bot developer and you want to update your username and/or your email address, click your avatar at the top right of the page in SAP Conversational AI and choose Settings.


Delete your account

Caution: All bots that you created with this account will also be deleted, except for bots that you created from within an organization if there are still members of that organization (including another administrator). If there are still members of the organization, and you are the sole administrator, you must first make another member an administrator before you can delete your account.

If you are a bot developer and you want to delete your account, click your avatar at the top right of the page in SAP Conversational AI, choose Settings, and then click DELETE YOUR ACCOUNT.


Access or delete bot user’s personal data

If you are a bot developer and one of your end users wants to access or delete their own personal data, please email the following information to sap-cai-privacy@sap.com from the email address associated with your SAP Conversational AI profile:

  • Name of the channel used to access the bot
  • Information required for this channel (see following table)


Channel used to access the bot Information needed to retrieve/delete end-user’s conversations with bot
Amazon Alexa Amazon user ID, for example, amzn1.ask.account.[unique-value-here]
CALLR Phone number, for example, +11234567890
Cisco Webex Teams (formerly known as Cisco Spark) Cisco person ID, for example, Z3lzY30zcGFfaloyL3VzL1BFT5BMRS7mZDNmN2NhZC0zOGY1LTQzZDgtOTg0ZS06MzMyNjQ5NDE2NzN
Facebook Messenger Facebook PSID, for example, 1254938275682919
Kik User name, for example, johnmiller
LINE User ID, for example, vcc1a798ab48861b186bec80b6955e3dd
Microsoft Azure User ID, for example, user12345
Nexmo Phone number, for example, +11234567890
SAP Jam Collaboration Actor ID, for example, 746583
Slack User ID, for example, W875G90RL
Telegram Chat ID, for example, 180847183
Twilio Phone number, for example, +11234567890
Twitch User name, for example, johnmiller
Twitter User name, for example, johnmiller

SAP CoPilot

SAP CoPilot doesn’t store the end-user’s conversation with the assistant beyond the UI session.

In addition, at any point the user can go to the SAP CoPilot settings and perform a clear assistant activity to delete/clear the conversations. Alternatively, the user can get a report about their personal data stored, as documented in User Offboarding in the SAP CoPilot User Help. That report also offers a function for the user to entirely offboard SAP CoPilot; this would also delete the conversations with the assistant.